At Caker Town, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below.

1. General Policy

• Satisfaction Guarantee: We want you to be happy with your purchase. If you are not satisfied with a product due to a defect or error on our part, please contact us within a day of receipt to discuss a refund or exchange.
• Non-Refundable Items: Custom orders, special designs, and products made to specific customer requests are non-refundable unless there is a defect or error on our part.

2. Requesting a Refund

• Contact Us: To request a refund, please contact us at +91-9140191734 or cakertown@gmail.com. Provide your order number, details of the issue, and any relevant photos or documentation.
• Eligibility: Refunds will be considered for the following reasons:
  • The product is defective or damaged.
  • The product does not match the description provided.
  • Errors made by Caker Town in fulfilling the order (e.g., wrong item or flavor).

3. Refund Process

• Review: Once we receive your refund request, we will review the issue and determine if a refund is appropriate. We may request additional information or evidence to support your claim.
• Resolution: If your request is approved, we will process the refund to the original payment method. Refunds are typically processed within 1 business days from the approval date.
• Shipping Costs: Shipping costs are non-refundable unless the refund is due to a defect or error on our part. If you are returning a product, you will be responsible for the cost of return shipping.

4. Exchanges

• Product Exchange: If you would like to exchange a product for another item, please contact us at +91-9140191734 or cakertown@gmail.com. Exchanges are subject to product availability and may involve additional shipping costs.

5. Cancellations

• Order Cancellations: Orders can be cancelled within 30 minutes of placement by contacting us at +91-9140191734 or cakertown@gmail.com. After this period, cancellations are not guaranteed.
• Refunds for Cancelled Orders: If an order is cancelled within the allowable time frame, we will issue a full refund to the original payment method.

6. Custom Orders

• Non-Refundable: Custom orders, including those with special designs or specific dietary requirements, are generally non-refundable unless there is a defect or error on our part. Please review your order details carefully before confirming.