Refund Policy – Delicious Custom Cakes Online | Caker Town – Your One-Stop Cake Shop

Delicious Custom Cakes Online | Caker Town – Your One-Stop Cake Shop

At Caker Town, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below.

1. General Policy

  • Satisfaction Guarantee: We want you to be happy with your purchase. If you are not satisfied with a product due to a defect or error on our part, please contact us within a day of receipt to discuss a refund or exchange.
  • Non-Refundable Items: Custom orders, special designs, and products made to specific customer requests are non-refundable unless there is a defect or error on our part.

2. Requesting a Refund

  • Contact Us: To request a refund, please contact us at +91-9140191734 or cakertown@gmail.com. Provide your order number, details of the issue, and any relevant photos or documentation.
  • Eligibility: Refunds will be considered for the following reasons:
    • The product is defective or damaged.
    • The product does not match the description provided.
    • Errors made by Caker Town in fulfilling the order (e.g., wrong item or flavor).

3. Refund Process

  • Review: Once we receive your refund request, we will review the issue and determine if a refund is appropriate. We may request additional information or evidence to support your claim.
  • Resolution: If your request is approved, we will process the refund to the original payment method. Refunds are typically processed within 1 business days from the approval date.
  • Shipping Costs: Shipping costs are non-refundable unless the refund is due to a defect or error on our part. If you are returning a product, you will be responsible for the cost of return shipping.

4. Exchanges

  • Product Exchange: If you would like to exchange a product for another item, please contact us at +91-9140191734 or cakertown@gmail.com. Exchanges are subject to product availability and may involve additional shipping costs.

5. Cancellations

  • Order Cancellations: Orders can be cancelled within 30 minutes of placement by contacting us at +91-9140191734 or cakertown@gmail.com. After this period, cancellations are not guaranteed.
  • Refunds for Cancelled Orders: If an order is cancelled within the allowable time frame, we will issue a full refund to the original payment method.

6. Custom Orders

  • Non-Refundable: Custom orders, including those with special designs or specific dietary requirements, are generally non-refundable unless there is a defect or error on our part. Please review your order details carefully before confirming.
Shopping Cart